hbjee Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how hbjee ("we", "us", "the Platform") collects, uses, stores, shares and protects personal data relating to users ("you", "the User") of the hbjee platform accessible at hbjee.onl. This Policy applies to all services offered on the Platform, including account registration, gaming, payment processing, customer support interactions and marketing communications.

By registering an account or using the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform. We reserve the right to update this Policy at any time; the revised version will always be available at hbjee.onl/privacy-policy.

2. Personal Data We Collect

hbjee collects personal data through multiple touchpoints during the lifetime of your account relationship with us. We only collect data that is necessary for a defined legitimate purpose. The categories of personal data we collect include the following:

• Registration data: full name, date of birth, Bangladeshi mobile number, preferred username and password (stored in hashed form — never in plain text).
• Identity verification data: government-issued ID document details (type, number, expiry), selfie or photo submitted for KYC purposes, and proof-of-address documentation where required.
• Financial data: transaction history, deposit amounts, withdrawal requests, payment method identifiers (e.g. masked bKash or Nagad mobile number). Full payment credentials are never stored by hbjee — they are processed directly by the payment provider.
• Usage and behavioural data: pages visited, games played, session duration, bet amounts and game outcomes, login timestamps, device type, operating system version and browser type.
• Communications data: the content of support tickets, chat logs, emails and other messages you send to hbjee, and our responses to those communications.
• Technical data: IP address, cookie identifiers, device fingerprint data used for fraud detection and session management. This data is processed pseudonymously wherever possible.

3. How We Use Your Data

hbjee processes your personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process personal data are:

• Account creation and management: to register your account, authenticate your identity at login, manage your account settings and preferences, and communicate administrative notices.
• Payment processing: to receive deposits, execute withdrawal requests, conduct anti-money laundering checks and verify the source of funds in compliance with applicable financial regulations.
• Legal compliance: to fulfil KYC, age verification and responsible gaming obligations; to respond to lawful requests from regulatory or law enforcement authorities; to detect and investigate suspected fraud, money laundering or abuse of the Platform.
• Service improvement: to analyse aggregated, anonymised usage patterns in order to improve game selection, platform performance, navigation and the overall user experience on hbjee.
• Marketing (where you have given consent): to send you promotional offers, bonus announcements and platform news by SMS or in-app notification. You may opt out of marketing communications at any time by contacting [email protected].

4. Legal Bases for Processing

hbjee processes personal data only where it has a lawful basis to do so. The legal bases we rely on for the processing activities described in this Policy are:

• Contractual necessity: processing required to perform the contract between you and hbjee (account operation, payment processing, game delivery).
• Legal obligation: processing required by applicable law, including KYC regulations, anti-money laundering law and responsible gaming mandates.
• Legitimate interests: fraud detection, security monitoring, internal analytics and service improvement, where these interests are not overridden by your privacy rights.
• Consent: marketing communications and non-essential cookies, where we explicitly request and record your consent at the point of collection.

Where we rely on consent as the legal basis for processing, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Data Sharing and Disclosure

hbjee does not sell, rent or trade your personal data to any third party. We share data only where strictly necessary and only with the categories of recipient described below. In every case, data is shared under appropriate contractual safeguards and only to the extent necessary to fulfil the stated purpose.

• Payment processors: bKash, Nagad, Rocket, Upay and other payment partners receive only the transaction data required to process a specific deposit or withdrawal. They do not receive your full account profile or gaming history.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, Spribe and other providers receive a pseudonymous player identifier and session token so that game sessions can be authenticated and play recorded. No personally identifiable information beyond what is technically required is passed to game providers.
• Legal and regulatory authorities: hbjee will disclose personal data to competent governmental or regulatory authorities where required by applicable law, court order or official direction. We will notify you of such disclosure unless legally prohibited from doing so.

6. Data Retention

hbjee retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. The general retention periods we apply are as follows:

• Account data: retained for the duration of your account relationship with hbjee and for a period of up to 5 years following permanent account closure, to meet legal and compliance obligations.
• Financial transaction records: retained for a minimum of 5 years following the date of the transaction, in compliance with applicable financial record-keeping requirements.
• KYC and identity verification documents: retained for the duration of the account relationship and for at least 5 years after closure, consistent with anti-money laundering record-keeping requirements.
• Support and communications data: retained for up to 3 years from the date of the last communication, to allow us to handle recurring queries and demonstrate compliance with our support commitments.

7. Cookies and Tracking Technologies

hbjee uses cookies and similar tracking technologies to enable essential platform functions, maintain session security, and analyse usage patterns in aggregated, anonymised form. We do not use cookies for cross-site behavioural advertising or third-party profiling. The categories of cookies we use are:

• Strictly necessary cookies: required for the Platform to function. These include session authentication tokens, CSRF protection tokens and user preference cookies. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to collect anonymised data on page visits, feature usage and technical errors. This data helps us identify and fix problems and improve the Platform. We do not link analytics data back to individual user identities.
• Preference cookies: store your language preference, notification settings and display options so that you do not need to re-enter these preferences each time you visit hbjee.
• Fraud detection cookies: short-lived identifiers used by our security systems to detect unusual session patterns, bot activity and account takeover attempts. These are essential for platform security and cannot be disabled.
• Marketing cookies (consent-based only): only set if you have explicitly consented to receive personalised promotional content from hbjee. You may withdraw this consent at any time through your account settings or by contacting [email protected].

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary or fraud detection cookies may impair your ability to log in or use certain features of the Platform.

8. Data Security

hbjee implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security framework includes the following controls:

• SSL/TLS encryption on all data transmitted between your device and our servers, preventing interception of your login credentials, payment data and session information in transit.
• Password hashing: your account password is stored exclusively as a salted cryptographic hash. hbjee staff cannot view your password in plain text under any circumstances.
• Access controls: internal access to personal data is restricted to authorised personnel on a strict need-to-know basis. All internal data access events are logged and subject to regular audit review.

9. Your Privacy Rights

As a user of hbjee, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

• Right of access: you may request a copy of the personal data hbjee holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
• Right to data portability: where processing is based on your consent or on a contract with you, you may request a structured, machine-readable copy of the personal data you provided to us.
• Right to object: you may object to processing of your personal data where we rely on legitimate interests as the legal basis, including processing for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.

hbjee will not charge a fee for handling privacy rights requests unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request.

10. Children's Privacy

hbjee is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under 21 years of age. If you are under 21, you must not use the Platform or provide any personal data to hbjee.

If hbjee discovers or has reasonable grounds to suspect that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on hbjee, please notify us immediately at [email protected].

11. Changes to This Policy

hbjee reserves the right to update or replace this Privacy Policy at any time. When we make a material change to this Policy, we will publish the revised version at hbjee.onl/privacy-policy with an updated effective date. Where practicable, we will also notify registered account holders by SMS or in-app notification.

• Your continued use of the Platform after publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the Platform and may request account closure by contacting [email protected].
• Prior versions of this Privacy Policy are available on request by contacting [email protected]. We maintain a documented change log of all material amendments to this Policy.
• We recommend that you review this Privacy Policy periodically to stay informed about how hbjee collects, uses and protects your personal data.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a privacy right, or wish to raise a complaint about how hbjee has handled your personal data, please contact our privacy team using the details below. All privacy enquiries are treated as confidential and handled in accordance with this Policy.

hbjee Privacy Team — Email: [email protected]. Response time: within 5 business days for standard enquiries; within 24 hours for urgent data security concerns. Support is available in Bangladesh Standard Time (BST, UTC+6).

13. Governing Law

This Privacy Policy and any dispute or claim arising in connection with it shall be governed by and construed in accordance with applicable law. By using hbjee, you acknowledge that data may be stored and processed on servers located outside Bangladesh where necessary for the provision of the Platform's services, and you consent to such transfer and processing subject to the safeguards described in this Policy.